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Terms of Use
Last updated: 30.09.2026.
This is a translation. In case of any discrepancy, the Serbian version prevails.
1. BASIC MERCHANT INFORMATION
NUTRIBOX KETERING D.O.O.
Registration Number: 22320378
TIN: 115841962
Headquarters: CARA DUŠANA 158, 11080 BELGRADE (ZEMUN), Serbia
Email: kancelarija@nutribox.rs
Phone: 0800 001 007
Web: nutribox.rs
2. SUBJECT OF THE TERMS
These General Terms and Conditions (hereinafter: "Terms") govern the rights and obligations between NUTRIBOX KETERING D.O.O. (hereinafter: "Nutribox", "we", "our") and the user (hereinafter: "User", "you", "your") when using the daily meal delivery service via the nutribox.rs website.
By using our services and/or ordering meals, you confirm that you have read, understood, and accepted these Terms.
3. SERVICE DESCRIPTION
Nutribox provides a service for the preparation and daily delivery of personalized meals within the territory of Belgrade. The service includes:
- Preparation of 4 meals per day (breakfast, lunch, snack, and dinner) by professional chefs
- Delivery of freshly prepared meals to your address every morning
- Option to customize meals according to your dietary needs and goals
- Option to pause, skip days, or change the delivery address
4. ORDERING AND CONTRACT CONCLUSION
4.1. The contract is considered concluded at the moment Nutribox confirms your order by sending a confirmation to the email address you provided during registration.
4.2. Ordering is done via the nutribox.rs website by selecting the desired package:
- 28-day package
- 7-day trial package
4.3. Before concluding the contract, the User is required to familiarize themselves with these Terms and Conditions and the Privacy Policy.
5. PRICING AND PAYMENT
5.1. All prices on the website are expressed in Euros (EUR) and include VAT.
5.2. We accept the following payment methods:
- Payment cards (Visa, Mastercard, Dina)
- Bank transfer
5.3. Card payments are processed through a secure payment system. Nutribox does not store your payment card details — payment transaction processing is handled by an authorized payment processor.
5.4. For subscription packages, payment is made in advance for the selected period.
6. DELIVERY
6.1. Delivery is carried out every morning to the address provided by the User.
6.2. Nutribox currently delivers within the territory of Belgrade.
6.3. If the User is not available at the delivery address, meals will be left at the agreed-upon location.
6.4. The risk of damage or loss of goods passes to the User upon delivery.
7. FOOD QUALITY AND SAFETY
7.1. All meals are prepared in accordance with applicable food safety regulations and HACCP standards.
7.2. Nutribox guarantees the freshness and quality of meals at the time of delivery.
7.3. As this is fresh food, meals are intended for consumption on the day of delivery.
8. RIGHT OF WITHDRAWAL
8.1. In accordance with the Consumer Protection Act (Art. 27), a consumer who enters into a distance contract has the right to withdraw from the contract within 14 days without providing a reason.
8.2. Exception: In accordance with Article 36, paragraph 1, item 4) of the Consumer Protection Act, the right to withdraw from the contract DOES NOT EXIST for the delivery of goods that are subject to deterioration or have a short shelf life.
Given that Nutribox delivers fresh food that is perishable, delivered meals cannot be returned after delivery.
8.3. The User has the right to withdraw from the subscription:
- Before the first delivery — with a full refund of paid funds
- During the subscription period — for undelivered meals, in accordance with the cancellation terms stated in section 9
9. SUBSCRIPTION CANCELLATION AND PAUSE
9.1. The User may cancel their subscription at any time by sending a request to kancelarija@nutribox.rs or via their user account.
9.2. Cancellation takes effect 48 hours after the request is received.
Meals that have already been prepared or are in the process of being prepared cannot be cancelled.
9.3. In the event of cancellation, the User is entitled to a refund for undelivered meals, minus the value of meals already delivered, calculated at the daily rate.
9.4. The User may pause their subscription no later than 48 hours before the desired pause date. During the pause period, the subscription is extended by the corresponding number of days.
10. SATISFACTION GUARANTEE
10.1. For the 28-day plan: If the User is not satisfied with the service after the first 7 days, they are entitled to a full refund for the remaining 3 weeks, provided that the request is submitted no later than the 7th day from the first delivery.
10.2. Requests for a refund based on the satisfaction guarantee should be submitted to kancelarija@nutribox.rs.
11. COMPLAINTS
11.1. The User has the right to file a complaint in the event of:
- Damaged or defective deliveries
- Meals that do not match the order
- Food quality issues
- Delivery delays
11.2. Complaints should be submitted to:
Email: kancelarija@nutribox.rs
Phone: 0800 001 007
11.3. Nutribox is required to respond to the User in writing or electronically within 8 days of receiving the complaint, and the response must include:
- Whether the complaint is accepted
- A statement regarding the User's request
- A specific proposal and deadline for resolving the complaint
11.4. The deadline for resolving a complaint cannot exceed 15 days from the date the complaint was submitted.
11.5. Nutribox maintains a record of received complaints and stores them in accordance with the law.
12. OUT-OF-COURT SETTLEMENT OF CONSUMER DISPUTES
12.1. In the event that the User is not satisfied with the response to a complaint, they have the right to initiate an out-of-court dispute resolution procedure.
12.2. The User may contact the Ministry of Trade, Tourism and Telecommunications or the competent authority for out-of-court settlement of consumer disputes.
13. INTELLECTUAL PROPERTY
13.1. All content on the nutribox.rs website (texts, photographs, logos, design) is the property of NUTRIBOX KETERING D.O.O. and is protected by law.
13.2. Copying, distributing, or any other use of the content is prohibited without prior written consent from Nutribox.
14. LIMITATION OF LIABILITY
14.1. Nutribox is not liable for damages resulting from:
- Improper storage of meals by the User after delivery
- Allergic reactions to ingredients clearly stated in the meal description
- Force majeure (natural disasters, pandemics, etc.)
- Inability to deliver due to incorrect information provided by the User
15. AMENDMENTS TO THE TERMS
15.1. Nutribox reserves the right to amend these Terms. Users will be notified of any changes via email at least 7 days before the changes take effect.
15.2. By continuing to use the service after the changes take effect, the User is deemed to have accepted the amended Terms.
16. GOVERNING LAW AND JURISDICTION
16.1. These Terms are governed by the laws of the Republic of Serbia.
16.2. The courts in Belgrade shall have jurisdiction over all disputes arising from or in connection with these Terms.
17. CONTACT
For any questions regarding these Terms, you can contact us at:
NUTRIBOX KETERING D.O.O.
CARA DUŠANA 158, 11080 BELGRADE (ZEMUN), Serbia
Email: kancelarija@nutribox.rs
Phone: 0800 001 007
